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Terms & Conditions
Before completing your order
Please read carefully
All prices are in Canadian dollars. Terms and Conditions are subject to change without notice.
Upon receipt of your payment, you will receive an email confirming that your order has been received. When your order is ready to be delivered, you will also get a confirmation of shipment with the tracking number of your package. Each order will be shipped within 1-2 weeks of the date of order.
Exchange & Return / Order Change Policies
All sales are NON-REFUNDABLE and are exchangeable only. All sales of customized items are final – no exchanges or returns.
If you are not happy with your online purchase, you may exchange your item(s) within 7 days of the delivery date with authorization (with the exception of earrings which are final sale due to hygiene reasons). All return requests can be made via our contact form.
All merchandise must be unworn and must be exchanged or returned with all the original tags. Maria Masella atelier reserves the right to refuse return of items that do not meet our return policy requirements.
The customer is responsible for all shipping costs. If you have any questions, please contact us via our contact form.
For all repair inquiries, please contact us. If you have properly cared for your piece, reasonable repairs that are necessary due to no fault of the customer, will be made free of charge on items for up to 1 month after purchase. Fees apply for all other repairs. Maria Masella atelier reserves the right to deny unreasonable repairs.
Method of Payment
All transactions at mariamasella.com are processed via PayPal which is the safest and easiest way to pay online. All payment transactions are processed through PayPal – Maria Masella atelier does not have direct access to or store your credit card information at any time.
Orders shipping to a Canadian address will be charged the applicable taxes based on the province where item is shipped. For example, in Quebec the added taxes are the QST (Québec Sales Tax) and GST (Goods & Services Tax).
All orders shipping within Canada are sent via Canada Post and can be traced with a tracking number. Shipping times may vary from 1 to 2 weeks due to the “handmade-to-order” nature of the items. Maria Masella atelier holds the right to refuse shipping to any order.
We are not responsible for any carrier delays (due to holiday backup, etc.).